Robotic process automation (RPA) is the development of software robots that automate processes that are performed by humans today. RPA seeks to eliminate the repetitive, mundane tasks that humans are asked to do on a daily basis. In the context of medical billing, RPA can be used to automatically post an ERA to patient accounts once the ERA is received.
Eliminating Human Error: Because humans are susceptible to error, RPA reduces the number of errors and increases the overall accuracy of a process.
Cost Savings: Implementing RPA allows for reallocation of resources to other meaningful work, ultimately leading to lower costs associated to a single process.
Increased Productivity: Robots. unlike humans, do not get ill, take vacation time, or miss work to see a doctor. This leads to greater productivity levels relative to humans.
High Investment Cost: The implementation of RPA can be very costly and prohibitive for organizations to commit.
Employee Resistance: RPA seeks to eliminate repetitive tasks that are completed by humans. This can be perceived as a job eliminator, making employees resistant to the idea.
Process Selection: It is not always obvious which task(s) should be automated and which should remain under human control. This makes the selection of the appropriate process to automate challenging and makes management fearful that they are investing in the appropriate areas.
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